Reservation Policy

Everything you need to know about reserving a SkyRelay Conduit.

What is the reservation?

A $99.00 USD fully refundable deposit to reserve your SkyRelay Conduit. Your deposit secures your place in the production queue and is applied as a down payment toward the full $349.00 purchase price. You will pay the remaining $250.00 when your device is ready to ship.

When will it ship?

Shipping begins Q3 2026 (July-September 2026). Reservations are fulfilled in the order they are received. We will email you with a shipping date and payment link for the remaining balance before your device ships.

Money-back guarantee

If we do not ship by December 31, 2026, you will receive an automatic full refund. No action needed on your part.

Cancellation and refunds

  • Cancel your reservation at any time before shipping for a full $99.00 refund
  • To cancel, email support@skyrelay.us with your order confirmation number
  • Refunds are processed within 5-10 business days to your original payment method
  • No questions asked, no cancellation fees

What happens at shipping time?

  • We email you when your device is ready
  • You pay the remaining $250.00 via a secure payment link
  • You choose your connectivity plan (Essential $15/mo or Telemetry $35/mo)
  • Your Conduit ships with a pre-activated Hologram SIM and your chosen case color
  • If you do not complete payment within 14 days, your reservation is cancelled and your deposit is refunded

After delivery

The SkyRelay Conduit comes with a 30-day satisfaction guarantee after delivery. If you're not satisfied, return the device in its original condition for a full refund of the $349.00 purchase price (deposit + remaining balance).

Questions?

Email support@skyrelay.us or visit our support page.

Last updated: March 2026. UAV Operations Systems, LLC reserves the right to update this policy. Reservation holders will be notified of any material changes by email.